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The Design of Everyday Things

By July 6, 2014Design, Designer's Library
Cover DOET2 Cover May 25, 2013

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how–and why–some products satisfy customers while others only frustrate them.

The Design of Everyday Things by Don Norman